Wednesday, 18 June 2008

Monitor hell!

The saga continues, another call from Staples today, apparently the replacement monitor isn't on its way as promised. I should point out that this isn't a Staples problem, they have been fantastic. The problem now is that Gateway have been taken over by Acer and Gateway will no longer talk to Staples about the issue. They accept they have my old monitor and that it can't be repaired, but won't talk about any sort of resolution. In fact talking to the Staples store manager Gateway (or the company that used to be Gateway) have been very rude to him.

As if this all wasn't bad enough, things are further complicated because I bought the monitor from Staples on-line. Now apparently the bricks and mortar store is a separate company to the on-line retail arm. What this means is that technically the store manager shouldn't have taken my monitor in the first place, however, he did because he's a nice guy and wanted to help. So the whole thing is a bit of a mess!

The store manager has vowed to do everything he can to sort this out for me and is taking a complaint up with his head office. He is hoping that his management might carry more weight and get some answers for me.

I'm pretty confident this guy will follow it through and sort it all out, but I'm not sure where I stand legally now. The whole thing is a bit complicated!

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